Contact Us

Have a question about your order, delivery, return or refund? Our Customer Care team is here to help.

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End of Season Clearance — High Enquiry Volume

We're currently experiencing a higher volume of orders and Customer Care enquiries during our End of Season Clearance. Our team is working through every enquiry as quickly as possible. Thank you for your patience and understanding.

How Can We Help?

The fastest way to reach us is by email. If your enquiry relates to an existing order, please include your order number so our team can assist you more efficiently.

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Email Customer Care

For questions about orders, shipping, tracking, returns, refunds, cancellations or products, contact our Customer Care team.

service@paymentremoteonline.com
EMAIL CUSTOMER CARE

Order Support

Need an update on an existing order? Include your order number and the email address used at checkout.

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Shipping & Delivery

Find information about processing times, delivery estimates, tracking and possible delays.

SHIPPING INFORMATION →

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Returns & Refunds

Need to make a return? Please review our policy and contact us before sending anything back.

RETURN POLICY →

Contacting Us About an Order?

Including the information below in your first email can help our Customer Care team locate your order and respond more quickly.

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Your Order Number

For example: #12345.

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Email Used at Checkout

Please use the same email connected to your order.

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Name on the Order

This helps us verify and locate your purchase.

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Details of Your Enquiry

Tell us clearly what you need help with.

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Photos if Required

For damaged, faulty or incorrect items, include clear photos where possible.

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Delivery Information

For delivery enquiries, include any relevant tracking details.

When Can I Expect a Reply?

We aim to respond as quickly as possible. Response times may vary during weekends, public holidays and major promotional periods.

1–2 Business days for most Customer Care enquiries

2–3 Business days during major sale periods

Mon–Fri Customer Care enquiries are primarily processed on business days

A Few Helpful Tips

• Please include your order number when contacting us about an existing purchase.

• Please check your shipping confirmation and tracking information before contacting us about delivery.

• Please do not send returns before receiving the correct return instructions and return address.

• Sending multiple emails about the same enquiry may make communication more difficult during high-volume periods.

Contact FAQs

Quick answers to some of our most common questions.

How do I contact Customer Care?

Email our Customer Care team at hello@yourstore.com. If your enquiry relates to an existing order, please include your order number.

How long will it take to receive a reply?

We aim to respond to most enquiries within 1–2 business days. During major promotional events such as our End of Season Clearance, responses may take approximately 2–3 business days.

I haven't received my order yet. What should I do?

Please first check your shipping confirmation email and tracking information. Delivery estimates may be affected by high shipping demand, customs processing, public holidays, regional carrier conditions or other circumstances outside our direct control.

Can I cancel my order?

Cancellation may be requested before your order has been processed for shipment or dispatched. Once your order has entered fulfilment or has been shipped, cancellation may no longer be possible.

Where should I send my return?

Please contact Customer Care before sending your return. Our team will provide the correct return address and instructions for your order. Do not send a parcel directly to the manufacturer.

My item arrived damaged or incorrect. What should I do?

Email Customer Care with your order number, a description of the issue and clear photographs of the item and packaging where relevant.

I already emailed you. Should I send another message?

If your enquiry has already been submitted, please allow our team the stated response time. Sending duplicate messages about the same order may make communication more difficult during high-volume periods.

Still Need Help?

Send our Customer Care team an email and we'll do our best to assist with your order or shopping experience.

CONTACT CUSTOMER CARE