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Return policy
Return Policy
We hope you love your purchase. If something isn't quite right, we're here to help make the return process as clear and simple as possible.
End of Season Clearance
During major sale periods, our Customer Care and Returns teams may experience a higher volume of requests than usual. Please allow a little extra time for your return to be received, inspected and processed. We'll work through every eligible return as quickly as possible.
Need to Return Something?
Eligible products can be returned within 14 days of receiving your order.
Before sending anything back, please contact our Customer Care team to request the correct return instructions and return address.
14-Day Returns
Request an eligible return within 14 days of receiving your order.
Original Condition
Items must be unused, unworn and returned in their original condition.
No Restocking Fee
We do not charge an additional restocking fee for eligible returns.
Order Cancellation
Changed your mind? Contact us as quickly as possible.
Before Dispatch
Orders may be cancelled before they have been processed for shipment or dispatched.
If your cancellation request is accepted before dispatch, a full refund will be issued to your original payment method.
After Dispatch
Once an order has been packed, handed to the carrier or dispatched, we are unable to cancel it.
If your order is already on its way, please wait until it has been delivered and then follow the eligible return procedure below.
Is My Item Eligible for Return?
To protect all of our customers, returned products must meet the following conditions before a refund can be approved.
✓
Within 14 Days
Your return request must be made within 14 days of receiving your order.
✓
Unused & Unworn
Products must not have been worn, washed, altered or used.
✓
Original Condition
Items must be returned in the same condition in which they were received.
✓
Original Packaging
Original packaging, labels and product tags should remain attached where applicable.
✓
Proof of Purchase
Your order number, receipt or other valid proof of purchase will be required.
✓
Return Approval
Please contact Customer Care for return instructions before sending your parcel.
Items We Cannot Accept Back
Returned items must be suitable for resale unless the product is faulty or otherwise protected by applicable consumer law.
- Items that have been worn, washed, used or altered.
- Items with original tags or labels removed.
- Items showing marks, stains, makeup, fake tan, deodorant, perfume or other odours.
- Items damaged after delivery through improper use or handling.
- Products returned outside the applicable return period.
- Items clearly marked as Final Sale, except where the item is faulty or applicable consumer law provides otherwise.
How to Make a Return
Please do not send your purchase directly back to the manufacturer.
1
Contact Us
Contact Customer Care with your order number and the item you would like to return.
2
Get Instructions
Our team will provide the appropriate return address and return instructions.
3
Send Your Return
Securely package the item and send it to the return address provided by Customer Care.
4
Refund Review
Once received, your return will be inspected and we'll notify you of the outcome.
Return Shipping
• Please contact Customer Care before returning your order so we can provide the correct return address.
• Any applicable return shipping cost will be communicated as part of your return instructions.
• We do not charge a separate restocking fee for eligible returns.
• We recommend using a trackable delivery service when sending a return, as we cannot process a return until it has been received.
• Please do not return products directly to the manufacturer or to any address that has not been provided by our Customer Care team.
Refunds
We'll keep you updated throughout the return and refund process.
Once We Receive Your Return
Your returned item will be inspected to confirm that it meets our return requirements.
Once the inspection is complete, we'll notify you by email whether your refund has been approved or declined.
During high-volume promotional periods, return inspections may take a little longer than usual.
Once Your Refund Is Approved
Approved refunds will be returned to the original payment method used when placing your order.
After we issue your refund, your bank, card issuer or payment provider may require additional processing time before the amount appears in your account.
Late or Missing Refunds
If we've confirmed your refund but you haven't received it yet, please follow these steps.
- Check your bank or payment account again.
- Contact your credit card company or payment provider. Refunds can take additional time to be officially posted.
- Contact your bank, as financial institutions may have their own processing periods.
- If you've completed the steps above and your refund is still missing, please contact our Customer Care team with your order details.
Faulty or Incorrect Items
Something isn't right with your order? Please let us know.
If you receive an item that is faulty, damaged on arrival or different from what you ordered, please contact Customer Care as soon as reasonably possible.
Please include your order number and clear photographs showing the issue so our team can review the situation and provide the appropriate solution.
Nothing in this policy is intended to exclude or limit any rights available to you under applicable consumer protection laws.
Return FAQs
How long do I have to request a return?
Eligible return requests must be made within 14 days of receiving your order.
Can I cancel my order?
You may request cancellation before your order has been processed for shipment or dispatched. Once the order has been dispatched, cancellation is no longer possible.
Can I return an item I've worn?
No. Returned items must be unused, unworn and in their original condition with applicable tags and packaging intact.
Can I return a Final Sale item?
Products specifically identified as Final Sale are generally not eligible for change-of-mind returns. This does not affect any rights you may have in relation to faulty products under applicable consumer law.
Do you charge a restocking fee?
No additional restocking fee is charged for eligible returns. Any applicable return shipping arrangements will be explained before your return is sent.
Where should I send my return?
Please contact Customer Care before sending your return. We'll provide the correct return address and instructions for your order. Do not send your parcel directly to the manufacturer.
How will I receive my refund?
Once an eligible return has been received, inspected and approved, the refund will be issued to the original payment method used for the order.
Why hasn't my refund appeared yet?
Once we issue a refund, banks and payment providers may require additional processing time before the transaction appears in your account. If the expected processing period has passed, please contact your bank or payment provider first and then contact Customer Care if you still need assistance.
Are returns slower during major sales?
They can be. Events such as our End of Season Clearance can generate significantly higher order and return volumes. Our team will continue processing eligible returns as quickly as possible, but additional processing time may occasionally be required.